Return & Refund Policy
Objective :
Outline to customers the circumstances under which they can return a product or seek refund.
Essential Content :
- The time you have to let a seller know if an item is not as described is determined by the items estimated delivery date (usually 14 days after receipt).
- Return terms (unused product, in the same condition it was received).
- In case of full refund for the product, shipping and return costs are customer responsibility.
- Refund waiting times to look out for: 14 days?
- Products not eligible for return (e.g., opened consumable products such as Shilajit)
- Where to send a request for contact information
Example sentence:
For reasons of hygiene and safety, we are unable to exchange for open or used items. Refunds may be expected within 7-10 working days of the administratively validated request.
