Return & Refund Policy
Objective :
Explain to customers in which cases and under what conditions they can return a product or request a refund.
Essential Content :
- Deadline for making a return request (often 14 days after receipt)
- Return conditions (unopened, undamaged product in original packaging)
- Case of total refund on the product but the shipping and return costs are the responsibility of the customer
- Refund processing times to be seen 14 up to date?
- Ineligible products (e.g., opened consumable products such as Shilajit)
- Contact to use to make a request
Example sentence :
For health and safety reasons, consumable products can only be returned if they have not been opened or used. Refunds are issued within 7 to 10 business days after validation of the request.
